You Have To Define Performance In Order To Reward Performance

A new pay system for some employees in Columbia, Missouri is facing criticism. Since October, salaries for garbage collectors have been based on a pay for performance strategy. Under the new pay for performance system, the city garbage collectors get a one percent increase for doing their job, and a three percent increase for going above and beyond.

Garbage collector Jason Norman says the new system is unfair to all the workers. "We all work hard. We are out here in the snow, ice, rain, heat. We all deserve a certain percentage, but when they said some guys work harder than others, that's not true because it's a team effort."

The plan works by first letting the workers evaluate themselves. Then they are evaluated by their supervisors. Both employees and supervisors go through training on how evaluations will be performed, and the supervisors follow guidelines to help them grade the employees.

This system will never work. It won't work because the worker's performance has no direct measurement. You can't reward performance if the performance isn't defined.

A pay for performance plan works as long as two conditions are met:

1. The performance must correspond to a defined metric
2. The reward must be worthy. In other words, there needs to be a pot at the end of the rainbow.

And yes, we have an example for you. The Ultimate Pay For Performance Plan

How To Never Raise Your Rates

Gas prices are jeopardizing jobs for some local people who fill up to run their business. Marcus Council racks up 100 miles a day darting around to clean carpets. His trips to the gas station are not only getting more expensive, it's starting to cost him customers too.

After 16 years cleaning carpets, Council says he's counting on his customers to keep him in business. "If my customers tell me no, then I don't know how much longer it'll go on.... If they start saying look I can't afford to pay your new rate because of the gas prices, then who knows what may happen," says Council.

Or, you could just let your customers tell you what they think your work is worth. What a novel idea!

Welcome to the world of no price tags. Welcome to The Pay For Satisfaction Plan.

The Missing Price Tag

It always amazes me when I hear this response - "Your rates are too high!"

It amazes me because we don't even have rates. Our customers pick the price - everytime!

Let's think about this for a minute.........

What if I told you that there was a cleaning company that allowed its customers to determine the cleaning company's employee wages? And what if I told you that there was a cleaning company that allowed its customers to pick the price of each and every cleaning? Wouldn't you say that's one heck of a customer service philosophy?

Of course, that cleaning company is Two Maids & A Mop. But we keep hearing the same stuff over and over again. You're rates are too high. I can't afford that every two weeks. You're too expensive.

How can something be too expensive when that something doesn't even have a price tag? You pick the prices - everytime.

Most of you appreciate the fact that we're putting ourselves on the line everyday. For those of you that don't get it - just keep hiring the same old, tired cleaning lady.

Funny Comments From The Front Line

Some of the funnier comments about our new Pay For Satisfaction Plan.........

1. This plan is too complicated. Can't you just tell me a price to pay?

2. How do I fit this plan into my budget?

3. Your rates are too expensive.

4. Why can't you just be like everybody else and quote me a price?

And the best comment so far.......

5. This plan isn't very customer friendly!

It's obvious that we're not for everybody. And that's good news because we don't want to serve just anybody.

Pay For Satisfaction Update

If tipping is down, then one would assume that our satisfaction ratings are also down (since your ratings determine your cost). But that's the exact opposite.

Since the inception of our Pay For Satisfaction Plan, two BIG things have happened.

1. You're talking to us more than you've ever talked to us. Of course, you're talking to us more because there's something in it for you now. Your opinion now determines the cost of your cleaning.

2. You're more satisfied than ever with our service. We've had two complaints over the past six weeks. If you're not in the cleaning business, this number probably means nothing to you. But trust me, it means a lot! We clean more than 225 homes per week. Which means that our customer satisfaction level is currently near 100%!!

Everyone keeps talking about a recession. We talked about it last year. This year is much different. And why is it different?

Three words: Pay For Satisfaction

We Coordinate - You Do Everything Else

"Let me talk to my husband and we'll get back with you."

You can hear this same phrase uttered at just about every cleaning service across the country. It's a polite way of saying, "No Thank You." We should know because we used to hear it everyday too. But not any longer.

We don't quote prices. And we don't quote hourly rates. You get to pick the price - every time!

The Pay For Satisfaction Plan is the ultimate customer service program.

Never before has a business let its customers run the show from start to finish. Your feedback determines both our employees' wages and our own cleaning rates. Our customers run our business.

All we do is coordinate everything. You do the rest!!

Pay What You Think It's Worth

Boy, this sounds real familiar.......



The TwoMaids Pay For Satisfaction Plan.

No longer do we quote prices. No longer do we quote hourly rates. Because our rates and our employees' wages are determined by one person - you!

It feels good just saying that.

More Details On The Pay For Satisfaction Plan

Yesterday was the public introduction of our game changing strategy called Pay For Satisfaction. However, we've secretly been offering this deal to every new customer for the last month. Here's what we've learned:

1. You don't believe it. You don't really believe that we're going to let you select your own cleaning rate. And you don't truly believe it until we actually do it.

2. You think we've gone crazy. How can a business let its customers run the business?

There's no doubt that we'll get scammed. There's no doubt that we'll lose some business just because our idea is so radical. But there is no doubt that we are THE most customer friendly housecleaning company in the world. Because nobody can compete with us now.

No longer do we quote hourly rates. No longer do we quote cleaning prices. There's no need to quote anything because only one person determines our rates. And of course, that person is you.

Try competing with that.

The Pay For Satisfaction Plan

And The World Is Forever Changed

You can mark your calendars. Today is the THE day!

Today is the day that Two Maids & A Mop changes the housecleaning industry. Today is the day that every housecleaning company in the world wakes up from its sleep. Because today is the day that the TwoMaids Pay For Satisfaction Plan is announced.

Introducing a game changing strategy.

Introducing the TwoMaids Pay For Satisfaction Plan!!!